Help centre

Ten short answers to the questions we actually get. Can't find yours? Email [email protected] — a human replies within 24 hours.

• Booking the real Life in the UK Test

  Where to book, what it costs, and what to watch out for.

• How refunds work

  The 2-click refund form, timelines, and what to expect.

• The pass guarantee

  Do the work, fail the test, get a full refund.

• Studying in your language

  Explanations in 10 languages; questions always in English.

• Using the app offline

  Reviews keep working without a connection.

• Your account

  Sign-in options, changing email, deleting your account.

• Payment methods

  Card, Apple Pay, Google Pay and PayPal.

• The real test format

  24 questions, 45 minutes, pass mark 18.

• Retaking the test

  What happens if you fail, and how to prepare differently.

• Contacting support

  Email us — we reply within 24 hours.